FAQ's

General Questions

How do I get help from a Librarian?


Email, Contact Us or About Us Call the Library (570) 836-1677 Monday ~ Thursday: 10 a.m. ~ 8 p.m. Friday 10 a.m. ~ 5 p.m. Saturday 10 a.m. ~ 4 p.m. Sunday Closed




Is there a limit on items I can check-out?


Books-unlimited amount Audiobooks- unlimited amount Audio Club Audiobooks-unlimited for Audio Club Members DVD- 3 per adult patron account Library of Things: Discovery Kits- 2 per adult patron account American Girl Dolls: Discovery Kit ~ 2 per adult patron account Star Wars: Discovery Kit ~ 2 per adult patron account Speck Monitor ~ 1 per adult account Specialty Cake Pans ~ 1 per adult account Musical Instruments ~ 1 per adult account Note: All accounts must be free of any fines, charges, or overdue materials to check-out the item.




How long can I keep Library materials?


Depends on the type of material:

  • Books and other materials not listed below ~ 2 weeks
  • DVDs ~ 1 week
  • Kids Discovery Kits ~ 1 week
  • Speck Monitors ~ 1 week
  • InterLibrary Loan ~ Varies according to lending library
  • American Girls Doll ~ Discovery Kit - 1 week
  • Star Wars Figure ~Discovery Kit - 1 week




How can I make a financial donation to the Library?


Refer to Donate There are many options: Annual Appeal Special Events Book Sponsorship Audio Club Membership




How do I book the Tunkhannock Public Library Community room or Study Room?


Policy and reservation form are located under 'More' on our website.




Can I use a computer without having a Library card?


Yes, stop by the Check-out Desk before using the computer.




Does the Library have free WIFI?


Yes, the monthly WIFI password is located at the Check-out Desk.




Can I print at the Library?


Yes, fees apply. You can print from the Library computers only; wireless printing is not possible at this time. Black & White ~ $0.25 per page Double sided black & white~ $0.50 per page Color ~ $0.50 per page Double sided color ~ $1.00 per page




Can I send a fax from the Library?


Yes, fees apply A fax can be sent, not received. For 570- or 800- area codes, $1/page For all other area codes, $2 for the first page and $1/page for each additonal page




Can I scan documents at the Library?


Yes, fees apply. Documents can only be scanned to a flash drive or sent to an individual's email address. Scanning fee ~ $1 per page Thumb drive storage available for $5.00 each




Can I make copies at the Library?


Yes, fees apply $0.25 per copy $0.50 per double sided copy $0.35 per legal copy




Does the Library have meeting space available?


Yes, the Fassett Community Room (capacity 100) and Fitze Study room (capacity 6) can be booked for meetings, club meetings, etc. Restrictions and fees apply. Rental policy and reservation form located under 'More' on our website.




How do I register for a Library card?


To register for a library card from the website or stop by the Check-out desk for an application. Driver's License/Identification is required and proof of local address for an out of state Driver's License. If applying online please email proof of identification and local address (if needed) along with the card application. Children can register for a Library card after graduating Kindergarten. All children registering for a Library card must be linked to an adult patron account.




Does the Library sell used books?


Our Cooper's Corner book store has used books for sale. Twice a year in April and October the Library has a giant fundraising book sale. Check our event calendar for specific dates. Items priced as marked or standard pricing applies. Standard Pricing: Children's Books ~ $0.50 each Large Type Books ~ $3.00 Hardcover ~ $ 2.00 Large paperback ~ $2.00 Mass Market paperback ~ $1.00 Abridged Audiobook ~ $2.00 Unabridged Audiobook ~ $4.00 DVD movies ~ $2.00/disc




Does the Library accept book donations?


The library does accept donations for our book store, Cooper's Corner. Cooper's Corner Book Store was created to generate income for the library. Donations in excellent, sellable condition are welcome. Thank you for thinking of the library when you have materials to donate. Due to space constraints and the types of material that sell, we are unable to accept textbooks, encyclopedias, Reader's Digest condensed books, magazines, VHS movies, cassette tapes, music CD's, and outdated books. We cannot accept materials that are moldy, musty, damaged, discolored and/or coverless items.








Does the Library have a quiet study space?


Yes, we now have two study rooms available. The small study room (capacity 2) does not require a rental fee. Please stop by the Check-Out Desk to make a reservation for the small study room. A signature on the library rental policy is required. The library also has a large study room (capacity 6) available to rent. Please refer to the rental policy and reservation form located under 'More' on our website for more infomration.





InterLibrary Loans

How do I request items that the Tunkhannock Public Library does not have?


Complete a InterLibrary Loan request form at the Check-out desk. Request an InterLibrary Loan.




Who can use the InterLibrary Loan service?


Any library patron in good standing may use the service. This service is a privilege not a right.




Is there a fee to use the Interlibrary Loan service?


Generally, there are no fees to library patrons. Libraries absorb the fees of processing and shipping; estimating approximately $30 per transaction. Fines, damage and replacement fees do apply.




How many items can I request?


You may request three InterLibrary Loan items at a time. The library will process your requests but cannot hold requests for future processing.




How long does it take to get InterLibrary Loan items?


On average, it takes 7-14 days. The library cannot guarantee a delivery date; it could take up to 6 weeks.




Can I renew items obtained through the InterLibrary Loan service?


InterLibrary Loan items cannot be renewed and must be picked up and returned to the Tunkhannock Public Library.





Technology

Do you offer WIFI to your patrons?


Yes, we offer Wifi throughout the building. The SSID name is "TUNKLIB" and the password changes monthly. You can find the current password at the Check-out Desk.




Does the Library offer computer help?


If you need assistance, please notify a Circulation Coordinator at the Check-out Desk.




What are the SPECK monitor available at the Check-out desk?


Recognizing the findings that Indoor Air Quality is 4X worse than Outdoor Air Quality, TPL is pleased to offer it's patrons the ability to borrow an indoor air quality monitor for their home. The Speck is a low-cost device that detects fine particulate matter (PM2.5) in your indoor environment and informs you about changes and trends in particle concentration. Our mission is to provide an affordable tool that makes the invisible visible, and empowers you to make informed decisions about how to improve your personal air quality. Use Speck to test whether your vacuum exudes particles, whether your cleaning products are making your employees cough, whether your kitchen range hood exhausts to your child’s bedroom and more. More information on SPECK can be found at their website.




What if I don't have headphones to use with the TPL computers?


Headphones are available for purchase at the counter for $2.00.




What software do the Library computers have?


All computers are Microsoft 10 with Firefox internet browser and Microsoft Office.

Microsoft Office includes:

  • Word
  • Excel
  • PowerPoint
  • Publisher




May I use a Flash drive on a Tunkhannock Public Library computer?


Yes, you may use your flash drive on our computers. No personal files will be saved on the hard drive.




How long can I use a computer?


You are encouraged to use no more than two one-hour sessions per day. If you notice that all of the other computers are occupied, and you are past your one hour time slot, we ask that you kindly free up the machine to allow a waiting patron and re-visit when a computer is avaiable again.




How can I add the Google Chrome web browser extension called "Library Extension"?


To add the extension on your computer, search "library extension" in your Google Chrome web browser. By clicking on the first search result, libraryextension.com, you will be able to choose "Install on Chrome". Once you do this, a small stack of books icon will appear to the right of your Google Chrome search bar. When you click on that stack of books, you will see the option to select your state and library, then hit the green circle/plus sign. You can now search Amazon.com, BarnesandNoble.com, Goodreads.com and more and there will be a section either to the left or the right when you search a book that shows if your library has a copy. You will be able to click "borrow" or "place a hold" which takes you directly to our library catalog.





Hold Items

Can I put items on hold?


You may place a hold on most library items (excluding reference items). You can do this on-line through My Account ~ enter your 14 digit library card number and your pin number ~ last 4 digits of your daytime phone number. Please note that items are not available immediately when you place a hold. You will be notified by phone, email and/or text message when your hold becomes available. If you would like the item(s) immediately, call the Library with your request.




How will I know when my Hold is ready?


You will receive a phone call, email, and/or text message when your hold is ready. If you have not selected your contact preferences during registration in your online My Account you will receive notification by phone. You will receive a secondary notification phone call for any hold items remaining after four days.




Where do I pick up the items on hold?


At the Check-out desk.




How many items can I place on hold?


You may have up to 25 items on hold.




How long is a Hold held for me?


The items will be held for seven library business days; excluding Sundays and holidays. This ensures everyone receives their Holds in a timely manner.




Can I pause a Hold?


Yes, you can pause a hold that is “not ready for pickup.” While your hold item is paused, you will continue to move ahead on the waiting list, but the hold will not be sent to your pickup location while it is paused. Use this option to manage your holds when you are away. To pause a hold, log-in to your My Account and go to 'Holds'.




How do I set my Hold contact preferences?


Your contact preference for items placed on hold can be by phone, email, and/or text message. To set your contact preference access your My Account log-in using your 14 digit library card number and pin (last 4 digits of your daytime phone number) Select 'Account Preferences' then 'Notification Preferences' to set your contact preferences. Contact preferences can also be set by a librarian.




Will a Hold expire?


No, unless you set an expiration date while placing the item on hold in your My Account. You may want to set an expiration date for an item on hold beacuse of vacation, deadlines, etc.





Renewals & Returns

How do I renew items?


It is possible to renew most items three times; exceptions apply. Items cannot be renewed if the patron account and any linked accounts have a $5.00 fine balance. You can renew items online in your My Account. It is also possible to renew items by calling the Library. InterLibrary Loan items are not renewable.




Why can't I renew items?


If you are unable to renew your item(s), your account may be restricted due to fines/fees exceeding $5.00, you may have reached the renewal limit or another library patron may have the item on Hold.




How many times can I renew my item(s)?


Most items can be renewed up to 3 times.

Exceptions:

Discovery kits, American Girl Dolls, Star Wars Figures, Speck monitors, musical instruments, specialty cake pans, and InterLibrary Loan materials may not be renewed.




Can I extend a due date longer then 2 weeks?


It is possible to extend a due date on some items for longer then 2 weeks. New arrivals with pink dot stickets cannot exceed the 2 week due date. Inquire at the Check-out Desk.




Can I return my item(s) after hours?


Yes, the Library has a drive-up drop box located on the right side of the building. Note: Any item(s) returned in the drop box after hours will be checked-in the next day the Library is open; fines may apply.




Where do I return the Library items?


Items can be returned to the drop box located at the Check-out Desk or outside in the drive-up drop box. Note: Items placed in the drive-up drop box after hours will be checked-in the next day the Library is open and fines may apply.





Fines & Fees

What if items are returned damaged?


You will be assessed charges for any library item(s) you return with damages. An individual assessment is made for each item at the time of return and your account is charged repair or replacement fees depending upon the extent of the damage. You will be notified of the damages and fees that apply.

Items with multiple parts must include all items. Individual or full replacement fees may apply.




What is the policy on fines and lost items?


Fines:

Most items ~ $0.25 per day

Exceptions:

DVD's ~ $1.00 per day per DVD

Discovery Kits ~ $1.00 per day per kit

Speck Monitors ~ $1.00 per day

Library of Things items ~ $1.00 per day

If an item is lost, replacement fees will be applied to your account. Items with multiple parts may require full or parital replacement fees.

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How long can I keep Library items?


Depends on the item: Books and other items not listed below ~ 2 weeks DVDs ~ 1 week Kids Discovery Kits ~ 1 week Speck Monitors ~ 1 week InterLibrary Loan ~ Varies according to lending library American Girls Doll ~ Discovery Kit - 1 week Star Wars Figure ~Discovery Kit - 1 week Musical Intruments ~ 1 week Specialty Cake Pans ~ 1 week




How can I pay for fines or fees?


Fines and fees can be paid at the Library; cash or check. We also accept credits card/debit cards for $10.00 or more.




Can I receive account notifications?


If you have provided an email address you will receive email notifications for approaching due dates, overdue items, and fines that apply. If an email was not provided you will receive a phone call notification. Text message due date warnings are not available. Overdue fine notifications: First notice ~ remind you of what items are overdue. Second notice ~ shows the items, replacement costs, and processing fees for any items not returned. Third notice ~ a letter is sent to your home detailing the items, replacement costs, and processing fees for any items not returned. Once the item has been returned the replacement cost and processing fee will be subtracted and only the fines will remain on your account.





My Account online

What is my PIN?


Your PIN was initially the last four digits of your daytime phone number on your account.

To change your PIN, log in to My Account and go to Account Preferences to change your information.




Where do I access My Account online?


My Account- top of our website




Can I view my Library account history?


Yes only in My Account in your online account. The library does not have access to your account history. To set-up your account history log-in to My Account: Select 'Account Preferences' then 'Search and History Preferences'. Check all boxes that apply.





Curbside Services

What does curbside service include?






Library Hours:

Monday - Closed

Tuesday, Thursday, Friday: 11a.m. - 4p.m.

Wednesday 11a.m. - 6p.m.

Saturday: 11a.m. - 2p.m.

Sunday - Closed

Curbside Services:

Monday - Saturday 10:15a.m. - 3:30p.m.

 

220 West Tioga Street

Tunkhannock, Pa 18657

(570) 836-1677

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