Question 1

How do I get help from a Librarian?

Accepted Answer

Ask for assistance at the Circulation Desk. Call the library (570) 836-1677 Email by clicking here: Contact Us or About Us

Question 2

How do I apply for a library card?

Accepted Answer

Library card applications can be completed online or at the Circulation Desk.  A driver's license or identification (ID) card is required. For an out of state ID, proof of a local address is also required. If applying online please present your ID (and proof of local address if applicable) when picking up the library card.    Library card applications for anyone under 18 years of age must be linked to a parent/guardian's library account.

Question 3

Is there a limit on items I can checkout?

Accepted Answer

Books, magazines, audiobooks ~ unlimited amount Movies ~ 3 per adult patron account    Library of Things: Discovery Kits, American Girl Dolls, and Star Wars Figures - 2 per adult patron account Speck Monitor & Musical Instruments ~ 1 per adult patron account   All accounts must be free of any fines, charges, or overdue materials to checkout the item.

Question 4

How long can I keep library items?

Accepted Answer

Depends on the item(s): Books and other materials not listed below ~ 3 weeks Movies  ~ 1 week Discovery Kits & Library of Things ~ 1 week Interlibrary Loan ~ varies according to the lending Library

Question 5

Can I use a computer without having a library card?

Accepted Answer

Yes, provide ID at the Circulation Desk before using the computer.

Question 6

Does the library have free WIFI?

Accepted Answer

Yes, the WIFI password is located at the Circulation Desk.

Question 7

Can I print at the library?

Accepted Answer

Yes, fees apply. You can print from the library computers only.   Black & White ~ $0.25 per page Double sided black & white~ $0.50 per page Color ~ $0.50 per page Double sided color ~ $1.00 per page

Question 8

Can I send a fax from the library?

Accepted Answer

Yes a fax can be sent from the library fax machine. For (570) or (800) fax number - $1/page For all other area codes, $2 for the first page and $1/page for each additional page International faxing - $10.00/page

Question 9

Can I make copies at the library?

Accepted Answer

Yes, fees apply $0.25 per copy $0.50 per double sided copy $0.35 per legal copy

Question 10

Can I scan documents at the Library?

Accepted Answer

Yes, documents can be scanned to a flash drive or to an email address. Scanning is a free service. Flash drives can be purchased for $5.00 at the Circulation Desk.

Question 11

Does the Library have meeting space available?

Accepted Answer

Yes, the Fassett Community Room (capacity 100) and Fitze Study room (capacity 6) can be reserved for meetings, club meetings, etc. Restrictions and fees apply. Room policy  Reserve a Room

Question 12

How do I reserve a room?

Accepted Answer

* Policy and reservation form available here: Reserve a Room

Question 13

Does the library have a quiet study space?

Accepted Answer

Yes, we have two study rooms available.  Must be at least 18 years of age to reserve a study room.  The Fitze small study room (capacity of 3) does not require a rental fee. A reservation can be made at the Circulation Desk based on availability.  Reservations can be made for 1-3 hours.   The library also has a Fitze large study room (capacity of 6) available for a rental fee.   Please refer to the Room Policy and Reserve a Room.

Question 14

How can I make a financial donation to the library?

Accepted Answer

Refer to Donate There are many options: Annual Appeal Special Event Fundraiser Book, Magazine, Newspaper Sponsorship Reading Program Sponsorship Memorial donations Recognition/celebratory donations Amazon Smiles - Amazon donates 0.5% of the price of your eligible AmazonSmile purchases

Question 15

Does the library sell used books?

Accepted Answer

Our Cooper's Corner book store has used books for sale.  Twice a year in April and October the Library has a large fundraising book sale.  Check our event calendar for specific dates.   Sale items priced as marked or standard pricing applies. Children's Books ~ $0.50 each Large Type Books ~ $3.00 each Hardcover ~ $ 2.00 each Large paperback ~ $2.00 each Mass Market/ Small paperback ~ $1.00 each Abridged Audiobook ~ $2.00 each Unabridged Audiobook ~ $4.00 each DVD movies ~ $2.00/disc

Question 16

Does the library accept book donations?

Accepted Answer

The library does accept donations for our book store, Cooper's Corner.  Cooper's Corner Book Store was created to generate income for the library. Donations in excellent, sellable condition are welcome.  Thank you for thinking of the library when you have items to donate.   Due to space constraints and the types of items that sell, we are unable to accept textbooks, encyclopedias, Reader's Digest condensed books, magazines, VHS movies, cassette tapes, music CD's, and outdated books. We cannot accept materials that are moldy, musty, damaged, discolored and/or books without a dust cover.

Question 17

How do I request items that TPL does not have?

Accepted Answer

Complete a InterLibrary Loan request form at the Circulation Desk or complete the form online:  Request an InterLibrary Loan.

Question 18

Who can use the InterLibrary Loan service?

Accepted Answer

Any library patron in good standing may use the service. This InterLibrary Loan service is a privilege as a library patron, not a right.

Question 19

Is there a fee to use the Interlibrary Loan service?

Accepted Answer

Generally, there are no fees to library patrons. Libraries absorb the fees of processing and shipping; estimating approximately $30 per transaction.  Fines, damage and replacement fees do apply.

Question 20

How many items can I request?

Accepted Answer

You may request three InterLibrary Loan items at a time.  The library will process your requests but cannot hold additional requests for future processing.

Question 21

How long does it take to get InterLibrary Loan items?

Accepted Answer

On average, it takes 7-14 days.  The library cannot guarantee a delivery date; it could take up to six weeks.

Question 22

Can I renew items obtained through the InterLibrary Loan service?

Accepted Answer

No, InterLibrary Loan items cannot be renewed and must be picked up and returned to the Tunkhannock Public Library.

Question 23

Do you offer WIFI to your patrons?

Accepted Answer

Yes, we offer WIFI throughout the building. The WIFI name is "TUNKLIB" and the password is located at the Circulation Desk.

Question 24

Does the library offer computer help?

Accepted Answer

Please ask for assistance at the Circulation Desk.

Question 25

Are headphones required for any computer audio?

Accepted Answer

Yes,  headphones are available for purchase at the Circulation Desk for $2.00 each set.

Question 26

What software do the library computers have?

Accepted Answer

All computers are Microsoft 10 with Firefox internet browser and Microsoft Office.  Microsoft Office includes: Word Excel PowerPoint Publisher

Question 27

Can I use a Flash drive on a TPL computer?

Accepted Answer

Yes, you may use your flash drive on our computers.  Personal files cannot be saved on the computer.

Question 28

How long can I use a computer?

Accepted Answer

You are encouraged to use a computer no more than 45-minutes per day. If you notice that all of the other computers are occupied, and you are past your time slot; we ask that you kindly free up the computer to allow a waiting patron access.

Question 29

How can I add the Google Chrome web browser extension called "Library Extension"?"

Accepted Answer

To add the extension on your computer, search "library extension" in your Google Chrome web browser. By clicking on the first search result, libraryextension.com, you will be able to choose "Install on Chrome". Once you do this, a small stack of books icon will appear to the right of your Google Chrome search bar. When you click on that stack of books, you will see the option to select your state and library, then hit the green circle/plus sign. You can now search Amazon.com, BarnesandNoble.com, Goodreads.com and more and there will be a section either to the left or the right when you search a book that shows if your library has a copy.  You will be able to click "borrow" or "place a hold" which takes you directly to our library catalog.

Question 30

What are the SPECK monitor available at the Checkout desk?

Accepted Answer

Recognizing the findings that Indoor Air Quality is 4X worse than Outdoor Air Quality, TPL is pleased to offer it's patrons the ability to borrow an indoor air quality monitor for their home.   The Speck is a low-cost device that detects fine particulate matter (PM2.5) in your indoor environment and informs you about changes and trends in particle concentration. Our mission is to provide an affordable tool that makes the invisible visible, and empowers you to make informed decisions about how to improve your personal air quality. Use Speck to test whether your vacuum exudes particles, whether your cleaning products are making your employees cough, whether your kitchen range hood exhausts to your child’s bedroom and more.   More information on SPECK

Question 31

Can I put item(s) on hold?

Accepted Answer

You may place a hold on most library items; excluding reference and outreach (OP) materials. You can do this online through My Account Enter your 14 digit library card number & pin number. Default pin: last 4 digits of your daytime phone number   Please note that items are not available immediately when you place a hold. You will be notified by phone, email and/or text message when your hold becomes available.

Question 32

Where do I access My Account online?

Accepted Answer

here:  My Account

Question 33

What is my PIN?

Accepted Answer

Your PIN default is the last four digits of your daytime phone number on your library account. To change your PIN, log in to My Account and go to Account Preferences to change your information.

Question 34

Where do I pick up the item(s) on hold?

Accepted Answer

At the Circulation Desk or schedule a curbside pickup.

Question 35

How will I know when my Hold is ready?

Accepted Answer

You will receive a phone call, email, and/or text message when your hold is ready. If you have not selected your contact preferences during registration in your online My Account you will receive notification by phone. You will receive a secondary notification phone call for any hold items remaining after four days.

Question 36

How do I set my Hold contact preferences?

Accepted Answer

Your contact preference for items placed on hold can be by phone, email, and/or text message.   To set your contact preference in My Account  Select 'Account Preferences' then 'Notification Preferences' to set your contact preferences.   Contact preferences can also be set by a librarian at the Library.

Question 37

How many items can I place on hold?

Accepted Answer

You may have up to 25 items on hold on your account.

Question 38

How long is a Hold held for me?

Accepted Answer

The items will be at the Circulation Desk for seven library business days; excluding Sundays and holidays. This ensures everyone receives the materials placed on-hold in a timely manner.

Question 39

Can I pause a Hold?

Accepted Answer

Yes, you can pause a hold that is “not ready for pickup.” While your hold item is paused, you will continue to move ahead on the waiting list, but the hold will not be sent to your pickup location while it is paused. Use this option to manage your holds when you are away. To pause a hold, log-in to your My Account and go to 'Holds'.

Question 40

Will an item I placed on hold in My Account [online] expire?

Accepted Answer

No, unless you set an expiration date while placing the item on hold in your My Account.   You can set an expiration date for vacation, deadlines, etc.

Question 41

Can I view my library account history?

Accepted Answer

Yes, only the patron can setup and view account history. The librarians do not have access to a patron's account history. To set-up your account history log-in to My Account: Select 'Account Preferences' then 'Search and History Preferences'. Check all preference boxes that you would like.

Question 42

How do I renew items?

Accepted Answer

It is possible to renew most library items three times; exceptions apply. Items cannot be renewed if your account and/or any linked accounts has a $5.00 or more fine balance. You can renew items online in your My Account. It is also possible to renew items by calling the library.   Exceptions: Discovery Kits, Library of Things, and InterLibrary Loan materials may not be renewed.

Question 43

How many times can I renew my item(s)?

Accepted Answer

Most items can be renewed up to three times. Exceptions: Discovery Kits, Library of Things, and InterLibrary Loan materials may not be renewed.

Question 44

Why can't I renew library materials?

Accepted Answer

If you are unable to renew your library item(s): your account may be restricted due to fines/fees of $5.00 or more you may have reached the renewal limit item(s) might be on Hold

Question 45

Can I extend a due date longer then three weeks?

Accepted Answer

It is possible to extend a due date on some items for longer then three weeks. New arrivals with a pink sticker cannot exceed the three week due date.

Question 46

Where do I return the library items?

Accepted Answer

Items can be returned to the drop box located in the library or the exterior drive-up drop box on the right side of the building.  Large kits and musical instruments cannot be returned to the exterior drop box.

Question 47

Can I return my item(s) after hours?

Accepted Answer

Yes, the library has a drive-up drop box located on the right side of the building.

Question 48

What is the policy on fines and lost items?

Accepted Answer

Fines: Most items ~ $0.25 per day overdue Exceptions: DVD's ~ $1.00 per day per DVD Discovery Kits & Library of Things ~ $1.00 per day per kit   If an item is lost, replacement fees will be applied to your account.  Items with multiple parts may require full or parital replacement fees.

Question 49

How long can I keep library items?

Accepted Answer

Depends on the item: Books, Magazines, Audiobooks ~ 3 weeks DVDs ~ 1 week Kids Discovery Kits ~ 1 week Library of Things ~ 1 week InterLibrary Loans ~ varies according to lending library

Question 50

What if items are returned damaged?

Accepted Answer

You will be assessed charges for any library item(s) you return with damages. An individual assessment is made for each item(s) when returned.  Your account is charged repair or replacement fees depending upon the extent of the damage. You will be notified of the damages and fees that apply. Items with multiple parts must include all items. Individual or full replacement fees may apply.

Question 51

How can I pay for fines or fees on my account?

Accepted Answer

Fines and fees can be paid at the Library. Acceptable forms of payment: cash check credits card/debit cards for an amount of $10.00 or more

Question 52

Can I receive account notifications?

Accepted Answer

If you have provided an email address you will receive email notifications for approaching due dates, overdue item(s), and fine(s) that apply.  If an email was not provided you will receive a phone call notification.    Overdue fine notifications: 1. First notice ~ Notification of the item(s) that are overdue. 2. Second notice ~ Notification of the item(s), replacement fee(s), and processing fee for any item(s) not returned. 3. Third notice ~ A letter is sent to the address on file detailing the item(s), replacement            fee(s), and processing fee for any item(s) not returned.   Once the item(s) has been returned the replacement fee(s) will be removed from your account. The overdue fine(s) and any applicable processing fees will remain on your account.

Question 53

Where do I access My Account online?

Accepted Answer

Here:  My Account

Question 54

Can I pay My Account balance online?

Accepted Answer

Yes! Here:My Account

Question 55

What is my PIN?

Accepted Answer

Your PIN default is the last four digits of your daytime phone number on your library account. To change your PIN, log in to My Account and go to 'Account Preferences' to change your information.

Question 56

Can I view my library account history?

Accepted Answer

Yes, only the patron can setup and view account history. The librarians do not have access to your account history. To set-up your account history log-in toMy Account   Click on 'Account Preferences' tab (shown below):   Click on 'Search and History Preferences' tab (shown below). Check all preference boxes that you would like.

Question 57

How to view my account history

Accepted Answer

To view your account history log-in toMy Account   Click on 'Items Checked Out' tab then 'Check Out History' tab (as shown below):

Question 58

What does curbside service include?

Accepted Answer

Curbside services are available starting at 10:30 a.m. until 30 minutes before the library closes. Call the library to schedule a curbside pickup. The items that you requested will be placed in a bag and labeled with your last name. Curbside pickup is located behind the exterior drop box located on the right side of the building. Please knock on the door and present your TPL card upon your arrival.